Refund and Return Policy

Last Updated: 04/09/2025

At [Your Company Name], we are committed to providing you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we're here to help. Please review our Refund and Return Policy below for details on how to return items, eligibility requirements, and the refund process.

1. Returns

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • Item must be in its original condition and packaging.
  • Item must not have been assembled or used.
  • You must have proof of purchase (receipt or order confirmation).

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Custom-made or personalized products
  • Clearance or sale items (unless defective)
  • Gift cards

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [Your Email Address] or call us at [Your Phone Number] to request a return authorization. Please include your order number and a brief description of the item(s) you wish to return.

  2. Receive Instructions: Once your return is authorized, we will send you detailed instructions on how to return your item, including shipping labels if applicable.

  3. Package the Item: Safely package the item(s) in their original packaging, including all accessories, manuals, and documentation.

  4. Ship the Item: Ship the item back to the address provided in the return instructions. Please retain your shipping receipt for your records.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a credit will be issued to your original payment method within 7-10 business days.

  • Shipping Costs: Original shipping costs are non-refundable. If your return is the result of an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.

5. Exchanges

If you received a damaged or defective item, please contact us directly at [Your Email Address] or [Your Phone Number] within 30 days of receiving your order. We will arrange for a replacement or issue a refund as needed.

6. Late Returns

Returns received after the 30-day return window may be subject to refusal unless the item is defective.

7. How to Contact Us

If you have any questions about this Refund and Return Policy or need assistance with a return, please contact us at:

  • Email: getnifty@niftyfurns.com
  • Phone: 09953571222
  • Address: Tandang Sora, Quezon City, Philippines